Terms and Conditions

Booking and Payment

  • Bookings are accepted by telephone, online, email or via post.
  • Bookings cannot be accepted without the appropriate completed booking forms. Electronic or paper format.
  • Any invoice must be settled within the 14 day terms. A surcharge of 20% will be applied if payment is outside of these terms, unless prior agreement has been made with Dover Marine Services.
  • Payment can be made by card over the telephone or upon arrival (small charge applies). Cash, bank transfer or cheque payable to Dover Marine Services Ltd.

Booking confirmation

  • All Bookings will be confirmed by email.
  • Cheque payments – your booking will not be confirmed by email until the cheque clears (allow 7 working days)

Cancellations

By Client

  • All cancellations must be in writing or by email.
  • Refunds are only made in accordance with the following scale:
    • Customer monies will be forfeited less than 7 days before course commencement.
    • +7 days before course commencement, 85% will be refunded.

By Folkestone Sea Sports

  • Folkestone Sea Sports reserve the right to cancel a course at any time if weather conditions are unsuitable.
  • Folkestone Sea Sports reserve the right to cancel a course at any time where participant numbers fail to reach the published minimum.
  • Where a course has to be cancelled. FolkestoneSea Sports will offer clients either; alternate course dates or a full/partial refund as appropriate.

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